Dr Vandana Tandon Khanna is a Professor and Program Coordinator for PhD at K.J. Somaiya Institute of Management, Somaiya Vidyavihar University, Mumbai, in Marketing Management. She has a Doctorate in Services Marketing (November 2003) from the Dept. of Management Studies, Kurukshetra University, Haryana, and a Master in Tourism Management from the Deptt. of Tourism, Kurukshetra University, Kurukshetra, India. She has over 26 years of diversified teaching experience. She has developed and delivered various new courses. Her teaching and research interests are in the areas of Services Marketing, Internal Marketing, Customer Satisfaction and Loyalty, Customer Perception, CRM, Customer Satisfaction and Loyalty, Customer Experience Management and Tourism and Hospitality Management. Apart from teaching, Dr Vandana also holds various administrative responsibilities. She is a recognized teacher from the University of Mumbai for postgraduate programs. She has been a PhD guide at the University of Mumbai since July 2012 and at Somaiya Vidyavihar University. She is also a co-guide at Lincoln University, Malaysia. 6 scholars have completed PhDs under her guidance from the University of Mumbai. Currently, six research scholars are pursuing their PhD under her guidance. She is also an invited guest lecturer at the American University of Emirates (AUE).

Dr Vandana has presented and published several research papers both in National and International conferences & journals. Dr Vandana also conducts MDPs in the areas of Marketing Management, Customer Satisfaction & Loyalty, CEM, and CRM. Dr Vandana has also developed and published cases in journals and The Case Centre. She is keenly interested in case study development in an emerging economies context.

Dr Vandana is a member of the Advisory Council of the International Journal of Marketing Principles and Practices of the International Institute of Marketing Professionals, a Senior Member of the International Economics Development Research Centre (IEDRC), a Member of Marketing in Asia Group (MAG), an Editorial Board Member of the K U School Journal of Kenyatta University, and a Certified Lead Auditor as a QMS Auditor based on ISO 9001:2008 standards.

Dr Vandana was awarded the 'Best Professor in Marketing and International Business' in 2017 on the 25th Silver Jubilee year of the Business School Affaire & Dewang Mehta National Education Awards and 'Women in Education' in 2018. The Dewang Mehta National Education Awards are India's largest Education Awards Contest and are held as a part of the World Marketing Congress; Best Marketing Teacher of the Year 2018 in Mumbai by Guru Nanak Institute of Management Studies Centre of Excellence in Marketing in Feb 2019; and Prof. Indira Parekh Women in Education Leaders award by the World Education Congress in July 2019; and 50 under 50 Educator by Making India Employable in September 2023.