Over 19 years of experience in Customer Insights and Research Consultancy across sectors like FMCG, Consumer Durables, Telecom, Personal Care and Financial Services. Have engaged with large, world class clients to ensure timely delivery of ongoing and ad-hoc research analysis and management consulting to support the client’s Customer Experience Management initiatives.

Designed and implemented projects in high paced environments by transforming strategic plans into workable solutions and bench-marking performance against key goals/targets.

Have a strong knowledge across a broad array of current and new methodologies in Research and Analytics. Demonstrated ability to translate data into actionable insights and recommendations by combining fundamental knowledge of Statistics, Business Research and Operations Research with adoption and use of technology tools like IBM SPSS, RapidMiner, Solver to name a few.