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Evaluating The E-Service Quality of Chatgpt In Academic Research: Insights From Management Educators Using The E-Servqual Model"

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Category
Articles
Authors
Aparna Jain
Publisher
Academic Science Publication And Distributions
Publishing Date
01-Sep-2025
volume
Vol. 11
Issue
9
Pages
689-692
doi
https://www.theaspd.com/ijes.php

Abstract This research examines the e-service quality of ChatGPT from the viewpoint of management teachers, using the e- SERVQUAL model. As digital platforms become more integral to academic and professional settings, assessing their service quality is crucial for ensuring user satisfaction. The study identifies key factors affecting ChatGPT's e-service quality and its impact on management educators' satisfaction.

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